The practice wants to ensure that you are able to receive the right type of care at the right time and in the right place. This section is aimed to inform you of the help that is available to you for your medical needs.

Which Service Is Best For Me?

{{ Number(0) + 1 }}

Check Your Condition First

Many conditions can be dealt with without the need to see your GP.


You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information. Please try this advice before contacting the Practice.

{{ Number(1) + 1 }}

Minor Illnesses

Swiss Cottage Surgery patients are now able to self-refer for a same day appointment with your local community pharmacist offering a FREE enhanced NHS service called Pharmacy First Service. Pharmacists are qualified healthcare professionals and experts in medicines with five years of training. They can offer clinical advice and over-the-counter medicines for all sorts of minor illnesses, and a same day consultation can be arranged quickly and at a time to suit you. The Pharmacy First Advanced service also involves pharmacists providing advice and NHS-funded treatment, including antibiotics, where clinically appropriate, for seven common conditions:

  • Sinusitis
  • Sore throat
  • Acute otitis media (ear infection)
  • Infected insect bite
  • Impetigo (skin infection)
  • Shingles
  • Uncomplicated urinary tract infections in women

Please complete the digital triage tool on the link to see if your condition is appropriate for self-referral to a speedy community consultation today

{{ Number(2) + 1 }}

GP Appointments, Prescription Requests, or Administrative Requests

To contact us about booking an appointment at the GP surgery; for prescription requests or queries; or if you have an administrative query, please follow this link to complete a short online form

Please contact the surgery first thing in the morning if you have an issue you think needs attention on the same day. 

{{ Number(3) + 1 }}

Enhanced Access

Due to changes in our daily lifestyles a late evening and weekend clinic has been established for Camden to help tackle this. 

Appointments can be booked by calling the GP Hub team directly 020 7391 9979, or you can call the surgery during opening times or by calling 111.

You will need to give consent to have medical records shared, this will allow the Dr you are going to see the information on our system so they can better help you.

If you do need to cancel an appointment please call us or 020 7391 9979 to cancel it, 111 can't do that part for you.

Find out more about Camden Enhanced Access Service

{{ Number(4) + 1 }}

Sickness Certificates (Fit Notes)

{{ Number(5) + 1 }}

Travel Vaccinations

{{ Number(6) + 1 }}

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 9:00am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years. 

{{ Number(7) + 1 }}

Life Threatening - Go to A&E

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 020 7722 2772.


You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy