About the Patient Participation Group


The Swiss Cottage Surgery Patient Participation Group would like your help.

We welcome everyone age 16 and over to share your ideas, skills and enthusiasm.

The aim of the group is to ensure that patients are at the centre of decisions made regarding the range, development, and quality of services offered by the Practice.

The PPG focuses on patients' feedback, patient surveys, patient education, health promotion and Practice environment.

There are a number of ways you can get involved

We would very much welcome you to our Patient Participation Group meetings. These are held approximately 4 times a year. We try to vary the times and days to enable as many different patients to attend as is possible. There is no limit to the groups size and you don’t have to have attended meetings previously to come along; equally you don’t need to attend each and every meeting. The meetings tend to last 60-90 minutes, and the objective is really to hear from you about what you think it working at the Practice, what you think isn’t working, and what you would like to change. Meetings are attended by the Practice manager and a GP Partner.

Of course, we recognise that not everybody who would like to participate can or would want to attend meetings. For this reason we operate a virtual Patient Participation Group: Simply register your interest by email or in person and we can make sure your feedback helps drive development at the Practice. You can simply email your feedback via our secure online form and we will discuss it at the meetings mentioned above, as well as internal Practice meetings.

We are extremely grateful to those patients that do provide us with feedback in the ways mentioned above. Our aim is to provide a relevant, responsive service, and we can only do this with your help.


Further Information

Where do we meet?

We meet at our GP practice four times a year to discuss issues that concerns our Practice patients.

Who attends the meeting?

Our Patient Participation Group meetings are attended by the Practice patients, carers of registered patients and a few GP Practice staff, usually a GP, the Practice Manager or a member of the Patients Services team. 

What happens at the meeting?

A Patient Chair manages the meeting supported by a Secretary who takes minutes. We discuss agenda items such as patients’ feedback, suggestions and comments, agree the action plan for services improvements and monitor the agreed implementations.

The meeting lasts about 1 ½ hours. 

What do we do?

  • We gather patients’ feedback;
  • We review patients’ surveys;
  • We explore ideas and suggestions on how to improve patients’ experiences in our GP Practice;
  • We discuss with GP Practice staff and agree on an action plan for service improvements;
  • We monitor the implementation of the service improvement action pan;
  • We run small projects that benefit all Practice patients such as health promotion, patients’ education, improvement to Practice environment 

What we DON’T do?

A PPG meeting is not a forum to raise individual complaints and is not a forum to seek medical advice. 

How to join our Practice PPG?

If you are interested in joining our Patient Participation Group meetings, please fill in this online form


Your details will not be shared with anyone beyond this GP Practice. We will contact you from time to time to let you know the dates of the PPG meeting and to invite you to participate in our online forums and survey.