Which Service is best for me?

The Practice wants to ensure that you are able to receive the right type of care at the right time and in the right place. This section is aimed to inform you of the help that is available to you for your medical needs.

patient access


Minor ailments such as hangover, upset stomachs, headaches, sore throats and coughs can all be treated at home with a well-stocked medicine cabinet and plenty of rest.  Stock the medicine cabinet with:

  • Pain killers
  • Cough medicine
  • Antihistamine medicine
  • Rehydration mixtures
  • Anti-diarrhoeal medicines
  • Plasters, in a variety of shapes and sizes,
  • Cream or spray to relieve insect bites and stings
  • Antiseptic cream
  • Indigestion remedies
  • A thermometer

If you take prescription medication for a long term health condition, don't forget to plan ahead and make sure you have enough medication to last until your GP is open.                               

Your local Pharmacist (Chemist)

Your local pharmacist is a highly trained healthcare professional who can provide confidential, expert advice and treatment for a range of common illnesses and complaints, without you having to wait for a GP appointment or go to Accident and Emergency (A&E).

A Pharmacist can provide you with advice on insect bites, cold/flu, chicken pox, diarrhoea, ear ache, and headlice.

Remember to collect repeat prescriptions from your daytime GP surgery before the weekend or a public holiday. GP out-of-hours will only provide repeat prescriptions in exceptional circumstances.

To find your nearest pharmacy please visit NHS Choices





If you have an illness or injury that won't go away, make an appointment with your GP.

Click here for further information on how you can make an appointment with a GP.

For urgent GP out-of-hours, just ring the surgery's normal number.



Walk-In's to the surgery (currently suspended due to the Coronavirus pandemic)

You will be asked by the doctor at the front desk the nature of your medical problem. The doctor will then direct you to the appropriate Health Care Professional which may include a Pharmacist or Nurse. If the doctors considers this a non urgent condition you will be asked to book a routine appointment.  If the doctor can deal with your problem, then and there, they will to do this. If you do not want to disclose your medical problem at the desk you may be asked to wait until the doctor has managed the queue and you will be taken into a side room to discuss your issue with the doctor.

Walk-In Centre, Minor Injuries Unit, Urgent Care Centre

Walk-in centres, minor injuries units and urgent care centres offer convenient access to a range of treatment for minor illnesses and injuries including infections, rashes, fractures and lacerations, emergency contraception and advice, stomach upsets, cuts, bruises, burns and strains and injuries that do not need a visit to A&E.

Walk-in services are open 365 days a year. You do not need an appointment and will be seen by an experienced nurse or doctor.

Soho NHS Walk-In Centre

1 Frith Street
London W1D 3HZ

Telephone: 020 7534 6500

Opening times:

Monday - Friday:   8am - 8pm

Saturday & Sunday:   10am - 6pm

The Centre closes at 5pm on the first Thursday of every month for staff team training. 

The Centre also offers an ear irrigation service.

Opening times:

Monday - Friday:   8am - 4pm

Saturday & Sunday:   10am - 4pm

Cricklewood GP Led Health Centre (Walk-In)

Britannia Business Centre 
2 Cricklewood Lane
London NW2 1DZ

Telephone:   0300 0334 335

Opening times:

Monday - Sunday:   8am - 8pm


Extended Access Appointments (GP Hub)

Swiss Cottage Surgery is pleased to be a Hub location for the Camden Extended Access Service that operates between 18.30-20.00 weekday evenings and at weekends too. This service, provided by AT Medics, operates for the benefit of all registered Camden patients and provides GP appointments with full access to Camden’s community and specialist services at the times and locations detailed below.


Out of Hours (NHS 111)

GP out-of-hours is available if you require urgent medical care when your GP surgery is closed. GP out-of-hours services operate from 6:30pm each weekday evening until your GP surgery opens the next morning and 24 hours on Saturdays, Sundays and public holidays. Remember to telephone the service first. The doctor or nurse will give you advice over the telephone, decide if you need to be seen by a doctor or will refer you to another service if required. Your GP surgery will have the contact details for your area.

NHS 111

Telephone 111 (FREE) operatres from 6:30pm - 8am each weekday and evening and 24 hours on Saturdays, Sundays and public holidays.

A&E or  999

Accident and emergency departments and the 999 ambulance service should only be used in a serious or life-threatening situation. A&E provides immediate emergency care for people who show the symptoms of serious illness or are badly injured. If you telephone 999 the telephone advisor may send a response vehicle to your location.

Emergency services are very busy. Before you to A&E or contact Emergency services think:

  • Is this an emergency / accident?
  • Can I wait and see my GP?
  • Could another GP help me?
  • Would an alternative service be better and quicker?

Your nearest A&E Department

Royal Free Hospital

Pond Street
London NW3 2QG

Tel:   020 7794 0500     Fax:   020 7830 2468

Choose well and be prepared

Choosing well means: spending less time waiting for treatment; geting the best treatment for symptoms; freeing up A&E to treat those with the most serious illnesses or injuries.

Over a quarter of people who visit A&E could be treated by another NHS service. Make sure you use the right service for your symptoms.

Help yourself and the NHS

You can help yourself stay fit and healthy by: 

Colds and flu

If you have a cold don't ask your GP for antibiotics; they do not cure colds or flu. 

For more information on the flu vaccination, please click here

Keep Warm, Keep Well

One of the best ways of keeping yourself well during winter is to stay warm. Get a free copy of the 'Keep warm, keep well' advice leaflet from www.gov.uk.

Stomach bugs

If you have sickness and diarrhoea don't spread it to others by visiting the hospital or your GP surgery. Drink plenty of water and visit the Pharmacy if you have any concerns.