Practice Charter

What we will do for you

• All patients will be greeted courteously.
• We will treat all information confidentially.
• We are always committed to providing the best possible service.
• We will give you your preferred choice of doctor if possible.
• We will always offer the treatment and advice we believe is best.
• We will arrange a home visit if you are too ill to attend the surgery.
• We make every effort to see you promptly.
• We will try and deal with any problems or complaints promptly.
• You have the right to see your medical records
• The practice will inform patients of services available by means of its leaflet and notice boards.
• The practice adheres to an equal opportunities policy.

What you can do for us

• Please treat staff with courtesy and respect.
• Please telephone before 9:00 am if you need a home visit.
• To speak to a doctor, telephone during office hours and leave a message if the doctor is in surgery.
• Please tell us if you cannot keep your appointment.
• Please think carefully before calling out a doctor at night.
• Ask if you are not sure about your treatment.
• Most delays are due to emergencies – please be patient.
• Many illnesses can be prevented through healthy living. Please ask for health advice and leaflets.
• Please arrive promptly for your appointment. If you arrive more than 10 minutes late we cannot guarantee you will be seen.
• If you attend surgery as an emergency, you may have to wait until patients with booked appointments are seen.