Our Appointment System

Due to the current coronavirus pandemic we have suspended the Walk-In clinic.

If you require medical attention, please please call the practice for a telephone triage assessment.

How to access a GP or other healthcare professional

If you have an illness of injury that won't go away, make an appointment with your GP.

We provide a range of services by appointment, including medical advice, examinations and prescriptions.

For all routine medical and administrative queries and repeat medication requests, please refer to our Online Consultations page for more information. You can also request repeat medication online once you have registered for online services. Please refer to our Online Services page for more information.

For urgent GP out-of-hours just ring the surgery's normal number.


Open Access assessment clinic for urgent problems (currently suspended):




The Practice operates a daily open access assessment clinic Monday to Friday (excluding public holidays) from 08:00-09:30, to deal with acute, urgent on-the-day demand. You can  walk into the surgery or call on the phone for a same day appointment. These are also bookable online through Patient Access or Evergreen Life.   To use this service, please ask a member of the reception team to create an account for you, and then either register with Evergreen Life or Patient Access. For more information please click here.

The open access assessment clinic is for URGENT CONDITIONS ONLY and DOES NOT guarantee an appointment. If your condition is assessed as requiring a routine, non urgent appointment you will be asked to book this with the Patient Services Team. 

The doctor will be able to direct you to the most suitable Health Care Professional to deal with your health related issue. These Health Care Professionals include Pharmacists, Nurses, Physician Associates and GPs.  

Walk-In's to the surgery (currently suspended)

You will be asked by the doctor at the front desk the nature of your medical problem. The doctor will then direct you to the appropriate Health Care Professional which may include a Pharmacist or Nurse. If the doctors considers this a non urgent condition you will be asked to book a routine appointment.  If the doctor can deal with your problem, then and there, they will to do this. If you do not want to disclose your medical problem at the desk you may be asked to wait until the doctor has managed the queue and you will be taken into a side room to discuss your issue with the doctor.


 Routine Appointments

Swiss Cottage Surgery also offers routine appointments with our clinicians on Saturdays, from 09:30-13:00, to try to improve access for those that find it harder to attend during the week. As with all routine appointments, these are available for booking up to four weeks in advance. Please note, our Saturday appointments are strictly for patients that have booked in advance – there is no same-day access to a GP on Saturdays. Should you require medical assistance on Saturdays and do not have an appointment please phone 111, or 999 if it is an emergency.

Appointments can be booked up to four weeks in advance.