Welcome to our new online consulting tool.
From the 21st April 2021, in response to patient demand, we will be using AccuRx Patient Triage to support our patients getting help in a timely manner and to reduce the waiting times for an appointment. From this date, we will no longer be accepting queries and requests by telephone and by email.
You can contact us online about a medical, administrative or prescription issue through our online consultating tools.
Please click one of the links below to submit an online consultation:
Answer a few short questions and we will respond to you within 1-2 working days.
AccurRx Patient Triage (effective 21st April 2021):
For all medical queries, both routine and urgent, including prescription queries and for all administrative queries such as nurse appointments, prescription queries, letter requests, copies of medical records etc. please complete a Patient Triage form.
All queries received before 4pm Monday to Friday will be completed on the day. For example, if you complete a Patient Triage form on Tuesday at 11am, you will receive a telephone call from a Receptionist or a Clinician on the same day depending on the nature of your query.
All queries received after 4pm, will be dealt with the next working day. For example, if you complete a Patient Triage form on Wednesday at 5pm, you will receive a telephone call on Thursday from a Receptionist or a Clinician depending on the nature of your query.
We aim to deal with all urgent queries within 4 hours and all routine queries between 2 to 5 working days.
If you are unable to complete a Patient Triage form, please call the surgery and a Receptionist can help you. The Receptionist will put you on a telephone call backlist and will aim to get back to you within 4 hours so that they can complete the form with you.
Please DO NOT use this online form for urgent or emergency requests. The submitted forms will only be read during the surgery opening hours. The forms will not be read on the weekends (Saturdays and Sundays) or on Bank Holidays. Please contact 111 during out of hours or 999 if this is an emergency.