Online Consultations: A Guide for Patients

We are now using a new online consultation tool. It is NHS approved and easy to use.

You can contact us about a medical, administrative or prescription issue by clicking below and filling out a short form.

Please contact the surgery first thing in the morning if you have an issue you think needs attention on the same day. 

Please note, it is our aim that forms received before 10am will be assessed by a clinician the same morning. Forms received before 3pm will be assessed the same afternoon. Forms received after 3pm will be checked that they are not relating to medical emergencies and put on the list to be assessed the following morning. 

What do I need to be able to use this video consultation tool?

  • A smartphone, either with working Wifi or 3G/4G connection (if you do not have a smart phone, your GP may be able to email the link to you for you to use on a tablet or laptop) 
  • Your Internet Browser will need to have your phone's microphone and camera enabled (to see how to change this in your phone settings click here)
  • Please note, iPhone's that have iOS 12 software or older, will need to download the Whereby app to join the consultation