Online Consultations: A Guide for Patients

We are now using a new online consultation tool. It is NHS approved and easy to use.

You can contact us about a medical, administrative or prescription issue by clicking below and filling out a short form.

When submitting the form, you will need to answer a few short questions and we will get back to you within two working days. Please do not use this form for urgent or emergency requests, contact 111 or 999 if it is a medical emergency. The forms that are submitted will only be read during office hours, the forms will not be read on Saturdays and Sundays, or bank holidays. 

What do I need to be able to use this video consultation tool?

  • A smartphone, either with working Wifi or 3G/4G connection (if you do not have a smart phone, your GP may be able to email the link to you for you to use on a tablet or laptop) 
  • Your Internet Browser will need to have your phone's microphone and camera enabled (to see how to change this in your phone settings click here)
  • Please note, iPhone's that have iOS 12 software or older, will need to download the Whereby app to join the consultation  

All queries received before 4pm Monday to Friday will be completed on the day. For example, if you complete a Patient Triage form on Tuesday at 11am, you will receive a telephone call from a receptionist or a clinician on the same day depending on the nature of your query.  

All queries received after 4pm, will be dealt with the next working day. For example, if you complete a Patient Triage form on Wednesday at 5pm, you will receive a telephone call on Thursday from a receptionist or a clinician depending on the nature of your query.  

We aim to deal with all urgent queries within 4 hours and all routine queries between 2 to 5 working days. 

If you are unable to complete a Patient Triage form, please call the surgery and a Receptionist can help you. The receptionist will put you on a telephone call backlist and will aim to get back to you within 4 hours so that they can complete the form with you. 

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