Complaints Procedure

We take all complaints very seriously and would like to deal with them directly, if possible, to ensure that we achieve the right outcomes for you.

We value your comments and suggestions and often adapt or change the way we do things for the better when we get feedback from our patients.

If you would like to raise a formal complaint, we operate a practice based NHS complaints procedure. Please refer to our complaints procedure below:

Complaints Procedure 

If you have a complaint, please complete our complaint form below:

Complaint Form

All complaints are passed to the Management Team who will respond to the complainant directly.

Please email your completed form to swisscottagesurgery@nhs.net

 

Further information

CQC: How to make a complaint

Information on making a complaint